We try to find the most appropriate shipping method based on the destination. Shipping Time to the US, UK, Canada, and Australia: 7-20 Business days Shipping Time to the other countries: 7-20 Business days
There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) those may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we cannot guarantee the exact delivery time.
Based on which fulfillment center your item is shipped from, you will be provided a tracking number that enables you to track your item 4-6 days after it has been shipped. However, as each individual product may be shipped from a different fulfillment center across the globe, occasionally, we may not provide the tracking number for a product, our company has fully insured the packages and any missing items will be reshipped free of charge to you.
Please check your spam folder to see if your Tracking Info email was sent there. Occasionally, the shipping company doesn't provide a tracking number for some reasons. But if you don't receive your item within the shipping time frame, we will resend it to you as fast as possible.
Choosing the courier service, actually, depends on our fulfillment center. Thus, courier services may vary from country to country. Without a strong business establishment with the courier service, we are unable to obtain cheaper rates thus in terms of speed we would lose our global customers to our competitors.
Prices revealed on your respective receipt MIGHT be different from what you ordered but do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This happens to prevent tariffs/customs/import duties being incurred on your end as for certain countries these additional charges are extremely costly.
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please send an email to our support team firstname.lastname@example.org